‘Ensure speedy disposal of cases’
SRINAGAR, SEPTEMBER 15: A meeting was convened to review the status of redressal of grievances registered with the Chief Minister’s Grievance Cell under the chairmanship of its Additional Secretary, Inam-ul-Haq Siddiqui here today.
The meeting was aimed at strengthening the departmental as well as central grievance redressal mechanism besides establishing, defining Standard Operating Procedures (SOP) to provide good governance and responsive administration to the people. He said that awareness should be created to educate the public about the process of registering their complaints with the CM’s Grievance Cell, besides focusing on the speedy disposal of pending cases.
The Nodal Officer Geology informed that all the complaints received by the department have been disposed off. The Additional Secretary directed them to strictly adhere to the Standing Operating Procedures (SOPs) as laid down while disposing off the complaints.
At the end of the meeting, officers from JKBOSE, BOPEE, Information and Public Relations Department, Family Welfare and Geology were directed to regularly update the status of complaints on the portal of Online Public Grievance Monitoring System.