• About
  • Advertise
  • Privacy & Policy
  • Contact
Saturday, January 16, 2021
Fast Kashmir
  • Home
  • Top News
    • Kashmir
    • Jammu
    • National
    • International
  • Business
  • Sports
  • Culture
  • Entertaintment
  • Featured
  • Opinion
  • Picture Gallery
  • Technology
No Result
View All Result
  • Home
  • Top News
    • Kashmir
    • Jammu
    • National
    • International
  • Business
  • Sports
  • Culture
  • Entertaintment
  • Featured
  • Opinion
  • Picture Gallery
  • Technology
No Result
View All Result
Fast Kashmir
No Result
View All Result
Home Top News

Comprehensive overhaul of Grievance Redress & Monitoring Mechanism in J&K

FK WEB DESK by FK WEB DESK
11/09/2020
in Top News
0
Comprehensive overhaul of Grievance Redress & Monitoring Mechanism in J&K

Lt Governor launches Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS)

Major reform undertaken to decentralize the Grievance Redress Mechanism by mapping nearly 1500 public offices in 20 districts of the UT

 

J&K to have first online grievance management system / Portal in the country linked with Central government (at the top) and districts and even further downwards to Tehsils and Blocks (at the bottom)

 

District Collectors / Deputy Commissioners to be the primary level of receiving, disposing and monitoring grievances

 

  • New system to be monitored at the highest level
  • Dedicated Grievance handling teams in every district of UT
  • District Srinagar Call Center inaugurated; to be set up across J&K

Srinagar, September:   In a significant step towards making the existing grievance redress mechanism more robust and efficient, the Lieutenant Governor, Manoj Sinha today launched the Jammu & Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS).

 The Revamped System shall decentralize the handling and redressal of Public grievances by making District Collectors / Deputy Commissioners as the primary level of receiving, disposing and monitoring grievances. As such, the existing Portal has now been integrated downwards to the district level by mapping another nearly 1500 public offices in 20 districts of the Union Territory. From existing 250 to proposed 1500 offices, which is the widest possible coverage that has been conceived and enabled in the online management of public grievances in J&K making it the first online grievance management system / Portal in the country that is linked with Central government (at the top) and districts and even further downwards to the Tehsils and Blocks (at the bottom).Besides, the administrative secretaries of various departments figuring in the middle of the flow-chain are also linked to the mechanism.

 In addition to that, the new system would be available 24*7 with applicant OTP authentication, acknowledgement to applicant at each stage, feedback by complainant and on top of that grievance submission through call center by making a phone call between 9.30 AM -5.30 PM on all days except Sunday.

  Speaking on the occasion, the Lt Governor said that Government is committed to undertake all radical reforms to put in place People-Centric Good Governance structure that has an institutionalized grievance redressal mechanism, which he observed as the most important component of a well governed responsive administration and an indicator of efficiency and effectiveness of administrative processes.

Terming it as a step towards gaining the Peoples’ trust, the Lt Governor remarked that an effective grievance redressal mechanism is the lifeblood of any Good Governance System and is the top priority for the Government of Jammu and Kashmir. A common citizen wants a sympathetic, courteous, responsive, and helpful administrative setup, he maintained.

While briefing the Lt Governor, Secretary, Public Grievances, Sh. Simrandeep Singh underscored that the new system will involve setting up of dedicated Grievance handling teams in each of the 20 districts of J&K to handle seamless flow of grievances up and down the chain. Further, district Call Centers, to be operated by CSC-SPV centrally from two divisional head-quarters of Jammu / Kashmir, will also be set up in order to provide an additional medium for citizens to register their grievance on the Portal. He said the prime focus would be on quality of the reply.

         The new system is being launched on pilot basis initially for three districts of Jammu, Srinagar, and Reasi and will gradually be rolled out in the remaining districts by or before 2nd October, 2020.It will replace the current Portal which was launched by the government in 2018.

  Sh. Farooq Khan, Sh. Rajeev Rai Bhatnagar and Sh. Baseer Ahmad Khan, Advisors to the Lt Governor; Sh. BVR Subrahmanyam, Chief Secretary; Sh. Nitishwar Kumar, Principal Secretary to Lt Governor; Sh. Simrandeep Singh, Secretary, Public Grievances and other senior officers were present on the occasion.

Loading...

Related

Previous Post

Ensure fruit trucks are allowed to ply on NH44 without any hindrance: Kisan Tehreek

Next Post

‘Gross violation in appointments’, ACB writes letter to MD HDC, Seeks details

FK WEB DESK

FK WEB DESK

Next Post

‘Gross violation in appointments’, ACB writes letter to MD HDC, Seeks details

  • Trending
  • Comments
  • Latest

New power curtailment schedule in a week: Chief Engineer Power Deptt

02/11/2020

Kashmir to receive fresh spell of rains; predicts Kashmir Weather

22/06/2020
After four decades, Srinagar witnesses huge rain deficit in July this year

Kashmir Weather predicts widespread rain in J&K, active monsoon to drop rain deficiency

24/08/2020

Govt Doors Still Open To Shah Faseal?

25/07/2020

Chadoora encounter:Second civilian loses life 

3213

Hakim condemns use of force against students

1766

Disaster preparedness prog held in Bandipore

862
Trip to Mars may increase risk of leukemia in humans

Trip to Mars may increase risk of leukemia in humans

589

Sale of Air Tickets on Exorbitant Rates: Crime Branch Kashmir Searches Premises Of Several Travel Agencies

16/01/2021
Covid-19: Modi launches world’s largest vaccination drive in India

Covid-19: Modi launches world’s largest vaccination drive in India

16/01/2021
COVID-19 vaccination drive launched in J&K, 4 thousand health workers to get shots today 

COVID-19 vaccination drive launched in J&K, 4 thousand health workers to get shots today 

16/01/2021
Earthquake: 42 dead, 15,000 displaced in massive Indonesia quake

Earthquake: 42 dead, 15,000 displaced in massive Indonesia quake

16/01/2021

Recent News

Sale of Air Tickets on Exorbitant Rates: Crime Branch Kashmir Searches Premises Of Several Travel Agencies

16/01/2021
Covid-19: Modi launches world’s largest vaccination drive in India

Covid-19: Modi launches world’s largest vaccination drive in India

16/01/2021
COVID-19 vaccination drive launched in J&K, 4 thousand health workers to get shots today 

COVID-19 vaccination drive launched in J&K, 4 thousand health workers to get shots today 

16/01/2021
Earthquake: 42 dead, 15,000 displaced in massive Indonesia quake

Earthquake: 42 dead, 15,000 displaced in massive Indonesia quake

16/01/2021
Fast Kashmir

Follow Us

Browse by Category

  • Business
  • Culture
  • Entertaintment
  • Featured
  • Health
  • International
  • Jammu
  • Kashmir
  • Kashmir Gallery
  • Ladakh
  • Lifestyle
  • National
  • Opinion
  • Others
  • Picture Gallery
  • Politics
  • Sports
  • Technology
  • Top News
  • Travel
  • Uncategorized
  • Urdu

Recent News

Sale of Air Tickets on Exorbitant Rates: Crime Branch Kashmir Searches Premises Of Several Travel Agencies

16/01/2021
Covid-19: Modi launches world’s largest vaccination drive in India

Covid-19: Modi launches world’s largest vaccination drive in India

16/01/2021
  • About
  • Advertise
  • Privacy & Policy
  • Contact

© 2020 Fast Kashmir - Premium WordPress theme by GITS.

No Result
View All Result

© 2020 Fast Kashmir - Premium WordPress theme by GITS.